HomeRefund Policy

Refund & Cancellation Policy

Course Access and Payment

We offer both free and paid courses on our platform.

  • Free courses are accessible to all registered users at no cost.
  • Paid courses require a one-time, full payment before any access is granted. You will not be able to view or interact with the content of a paid course until the full payment has been successfully processed.

The pricing, course type (free or paid), and access details (including the applicable access period) will be clearly displayed before enrollment. All payments are non-transferable and apply only to the user account that made the purchase.

Accepted Payment Methods

We currently accept the following payment methods:

  • Credit and debit cards (Visa, Mastercard, American Express, etc.);
  • PayPal

All transactions are securely processed through third-party providers. We do not store your complete payment information.

Refund Eligibility

For voluntary changes of mind, we offer refunds for eligible paid course purchases within 7 calendar days, subject to the following conditions:

  • You have accessed no more than 10% of the total course content;
  • The refund request is submitted within 7 days of payment;
  • The course was purchased directly from our website and is not marked “non-refundable.”

We will initiate approved refunds within 7 calendar days, normally to the original payment method. Your payment provider determines when the funds appear in your account.

Non-Refundable Cases

For voluntary changes of mind, no refunds will be issued if:

  • You have accessed more than 10% of the course content;
  • The refund request is made after the 7-day period;
  • The course was part of a discounted bundle or promotional offer marked as non-refundable;
  • The course is a free course (free courses are not eligible for refunds as no payment was made).

Refund Request Process

To request a refund, please contact [email protected] with your order number, course name and reason for the request. The 7-day and 10% limits and any non-refundable label do not limit remedies for non-delivery, material non-conformity, course discontinuation as set out below, or rights that cannot be excluded by law. If we reject a request, we will explain the reason in writing. You may request a review using the same email address.

Course Modifications and Discontinuation

We reserve the right to update, modify, or discontinue any course. If we discontinue a paid course, remove material content or end your access for reasons not attributable to your breach, we will notify affected learners as soon as reasonably practicable. We will offer an appropriate refund for the affected, undelivered part of the course, or a suitable replacement only if you agree. If no meaningful part has been delivered, or the change substantially defeats the purpose of the purchase, we will offer a full refund. These remedies are not restricted by our voluntary 7-day / 10% refund window.

For a partial refund, we will explain the calculation in writing using the price you actually paid and the reasonable value of the affected, undelivered content. We will consider the course structure and the importance of the unavailable content. Where lesson values are reasonably equivalent, lesson duration may be used as a guide. We will not treat merely opening a lesson page as proof that the service has been fully delivered. Any greater remedy required by applicable law remains available.

Taxes and Currency

You are responsible for any local taxes, foreign transaction charges, or currency conversion fees associated with your purchase.

Contact Information

For any questions or concerns regarding payment or refunds, please contact us at [email protected]. Please provide your account email, order number, course name and a description of the issue; for complaints, include your requested resolution. We aim to send an initial response within 2 business days and a complaint outcome or progress update within 15 business days. If more time is needed, we will explain why and give the next update date. You may request a supervisor review using the same email and your case reference. Please do not email your password, full card number or security code.