Contact Us
7 Mandai Link #04-32 Mandai Connection Singapore(728653)
Customer Support, Refunds & Complaints
Support & Response Times：
Support Hours: Monday–Friday, 9:00 a.m.–6:00 p.m. Singapore Time (UTC+8), excluding Singapore public holidays.
We aim to send an initial response within 2 business days. Please provide your account email, order number, course name and a description of the issue.
For complaints, include your requested resolution. We aim to provide an outcome or a progress update within 15 business days. If more time is needed, we will explain why and give the next update date. You may request a supervisor review using the same email and your case reference.
Approved refunds are initiated within 7 calendar days; posting times depend on the payment provider. For further information about refunds, please refer to our Refund Policy.